Frequently Asked Questions (FAQ) – Current Air Clothing
Welcome to Current Air Clothing! We’re delighted you’re here. To ensure you have the best possible experience exploring and shopping our unique collections, we’ve compiled this comprehensive FAQ. If you don’t find the answer you’re looking for below, our dedicated customer support team is always ready to assist you.
About Our Brand & Products
1. What is Current Air Clothing?
Current Air Clothing is a contemporary apparel brand dedicated to creating versatile, comfortable, and stylish clothing. Our designs focus on blending modern aesthetics with everyday functionality, offering pieces that move seamlessly from day to night and adapt to your personal style.
2. What makes your products unique?
Our uniqueness lies in our attention to detail, from fabric selection to design execution. We prioritize high-quality materials that offer both comfort and durability. Each piece is thoughtfully crafted to be a staple in your wardrobe, emphasizing clean lines, flattering fits, and a timeless yet contemporary vibe.
3. Where are your products made?
We work with a select group of ethical manufacturing partners who share our commitment to quality and responsible production practices. Our focus is on ensuring fair working conditions and minimizing our environmental footprint throughout our supply chain.
4. How can I stay updated on new collections and launches?
The best way to stay in the loop is by subscribing to our newsletter at the bottom of our homepage. You’ll be the first to know about new drops, exclusive offers, and brand news. You can also follow us on our official social media channels for daily inspiration and updates.
Ordering & Account Management
1. How do I place an order?
Simply browse our online store, select your desired items and sizes, and add them to your cart. Proceed to checkout, where you will be guided through the steps to enter your shipping details and complete your purchase securely.
2. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as secure payments through PayPal, Apple Pay, and Google Pay. All transactions are encrypted for your security.
3. Can I modify or cancel my order after placing it?
We strive to process orders quickly to get your items to you as soon as possible. Therefore, modifications or cancellations must be requested immediately. Please contact our customer support team right away, and we will do our best to accommodate your request if your order has not yet entered the fulfillment stage.
4. How do I create an account?
You can create an account during the checkout process by opting to save your information. Alternatively, you can create one directly through the “My Account” section on our site. Having an account allows you to track orders, save your details for faster checkout, and view your order history.
5. I forgot my password. What should I do?
Click on the “Forgot Password” link on the login page. Enter the email address associated with your account, and you will receive instructions to reset your password securely.
Sizing & Product Information
1. Where can I find your sizing chart?
A detailed sizing chart is available on each product page. We provide comprehensive measurements in both standard and metric units to help you select the perfect fit. We recommend comparing these measurements to a garment you already own and love for the best results.
2. Is your sizing true to size?
Our aim is for our sizing to be consistent and true to standard measurements. The vast majority of our customers find our sizing accurate. Please refer to the specific size chart for each item, as some styles may have a tailored or relaxed fit. Customer reviews often provide helpful insight into fit as well.
3. How can I care for my Current Air Clothing items?
Care instructions are listed on the label inside each garment and on the product description page online. To ensure the longevity of your items, we generally recommend washing similar colors together, using gentle cycles with cold water, and avoiding high heat when tumble drying.
4. Are your products sustainable?
We are on a continuous journey toward greater sustainability. This includes exploring eco-friendly fabrics, optimizing our production to reduce waste, and using recyclable packaging materials. We are transparent about our progress and initiatives, which you can read more about in our “Our Story” section.
Shipping & Delivery
1. Do you ship internationally?
Yes, we currently ship to a wide selection of countries worldwide. During checkout, you can select your country to see available shipping options and any applicable costs.
2. How will I know when my order has shipped?
Once your order is processed and leaves our warehouse, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey.
Returns & Exchanges
1. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. We offer a hassle-free return and exchange policy for items in new, unworn condition with original tags attached within a specified period from delivery. Please note that certain items, like final sale merchandise, may be exempt.
2. How do I initiate a return or exchange?
The process is simple. Please visit the “Returns & Exchanges” section of our website and follow the step-by-step instructions. You will need your original order number and email address. Once initiated, you will receive a return authorization and detailed instructions.
3. Can I exchange an item for a different size?
Yes, subject to stock availability. The easiest way is to initiate the exchange through our online portal. If the desired size is unavailable, you may opt for a refund.
Other Questions
1. Are the colors in the product photos accurate?
We make every effort to display product colors as accurately as possible. However, due to variations in monitor calibrations and lighting conditions, there may be slight differences between the image and the actual product.
2. What if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience. Please contact our customer support team immediately with your order number and details (including photos) of the issue. We will promptly arrange a resolution, which may include sending a replacement or issuing a refund.
3. Do you offer gift cards?
Yes! Current Air Clothing digital gift cards are available for purchase on our site. They are delivered via email and can be used for any purchase, making them the perfect gift for friends and family.
Thank you for choosing Current Air Clothing. We are committed to providing you with exceptional products and service.